Privacy Policy
Car Crafters Chennai (“we”, “our”, “us”) operates as a car care and accessories service provider in Chennai, offering services such as Paint Protection Film (PPF), ceramic coating, car audio upgrades, and interior customizations. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business through our website, Google Ads, Google Business Profile, or other platforms.
1. Information We Collect
We may collect the following information when you contact us, call us, send a WhatsApp message, submit a lead form, or request a quotation.
- Name
- Phone number
- Email address (if provided)
- Vehicle details such as car model and service requirement
- Location data when using Google Maps or requesting directions
- Non-personal information such as browser type, device type, and interaction behavior
2. How We Use Your Information
We use the information collected from you to provide our services efficiently and to improve your overall customer experience.
Customer Enquiries
To respond to enquiries, discuss service needs, and provide quotations.
Appointments
To schedule inspections, bookings, and service appointments.
Support
To provide customer support before, during, and after service delivery.
Service Improvement
To improve our offerings, communication, and customer experience.
3. Google Ads and Tracking
We use Google Ads to promote our services. Google may use cookies and similar technologies to show relevant ads based on your interactions with our website, business profile, or advertisements.
- Remarketing and audience targeting
- Conversion tracking
- Location-based ad delivery
You can manage your advertising preferences here: https://adssettings.google.com/
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure, and therefore we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you may request to review or manage the personal information you have shared with us.
- Request access to your data
- Request correction of inaccurate details
- Request deletion of your data
- Opt out of marketing communications at any time
7. Third-Party Services
Our business may use third-party platforms to communicate, advertise, and manage customer interactions. These platforms may collect or process data under their own privacy policies.
Google Ads
Used for advertising, remarketing, and conversion tracking.
Google Business Profile
Used for business visibility, calls, location discovery, and directions.
Used for customer communication, support, and appointment coordination.
Website Tools
Basic technical data may be collected for performance and user interaction analysis.
8. Contact Information
For any privacy-related questions, correction requests, deletion requests, or marketing opt-out requests, please contact us using the details below.
Madambakkam, Chennai, Tamil Nadu
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes.
Any updates will be posted on this page along with the revised effective date.